Once you complete your purchase, we will send you an order confirmation email.

If you can't find it, please check your spam or junk folder.

Contact customer service via our "Contact Us" form and we will resend the confirmation email to you for your reference.

Unfortunately, we are unable to cancel or modify orders once they have been placed.

You may return items after receiving your order.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay.

At Belle Brighton, we take cybersecurity very seriously. We never store any financial information on our servers. Belle Brighton employs trusted and reputable third-party escrow agents and payment service providers to ensure the safety of personal data.

All credit card information is entered into a secure server through Shopify. The transmission of purchase information from our website to Shopify is encapsulated with their encryption and digital signature protocols, which are secure and tamper-proof. Shopify is PCI DSS Level 1 (highest level) compliant.

The prices of products on our US website do not include any UK or European taxes. US state taxes will be added to your order at checkout based on your delivery state. Please note that you are currently browsing our US website and therefore can only deliver to addresses within the US.

If you have any questions about your invoice, please contact us and provide your order number. We will be happy to answer or resolve any issues you may have.

Please see our shipping page for the latest information on shipping options for each region.

Please use our Returns Portal to return your items to us.

Our returns period is currently 60 business days from the date you receive your order.

We aim to process all returns within 14 working days, however in some cases and at busy times of the year this may take up to 30 working days.

Please note that we no longer accept exchanges, including for rings.

If you have any questions, please feel free to contact us.

Receive a Refund

We strive to process all return orders within 14 business days. However, in some cases and during peak periods this may extend to 30 business days. All refunds will be issued to your original credit card.

Please note that shipping charges are non-refundable.

Always store your jewelry individually, preferably in a belle brighton soft-lined box or pouch, so they don't rub, scratch or get tangled together. Your gold and silver plated jewelry should be stored in a cool, dry place.

All of our belle brighton gold plated jewelry is treated to protect from exposure and help reduce tarnish over time.

You can find them in our materials and maintenance，page to find more advice on how to care for, store and clean your jewellery.

To find out your ring size, visit our Ring Sizing Guide which has instructions on how to measure an existing ring or finger.

Still can't find the right fit? Contact a member of our Customer Service team who are ready to help.

If you don't find the answer to your question, please contact us - we aim to respond to all questions within 48 hours.